Step 1: Voicemail files (mp3 format) can be set in two different places:
When a call comes in to a number you’ve set up in XOLBY, our platform will check for a voicemail to play in the following order:
Note: If you’d like to set up voicemail for a phone number that forwards to another number, you need to set a “Timeout” timeframe, otherwise the call will ring by default for 60 seconds, during which time the voicemail of the forwarding number will trigger.
Timeout time frames can be set in three different places:
1) Settings > Team Management tab > Edit user > Call & Voicemail Settings
2) Settings > Phone Numbers > Click on the Pencil Icon for the Phone Number you are wanting to set this up for.
3)Settings > Company Tab
As a call comes in to your number, by default, it will ring for 60 seconds before looking for a voicemail. This will change with how you set your Time Out timeframe. Our platform will look for timeout timeframes in the following order:
NOTES: If a call comes in to a number and a Timeout timeframe is found but there is no voicemail file in XOLBY, the following default message will be played: “We are unable to take your call right now. Please leave a message after the beep.”
Also, Timeout numbers are not “connected” with any particular voicemail file, so if, for example, a call comes in to your number and the platform detects a timeout timeframe set in the User’s settings, but you don’t have a voicemail file, however, the platform recognizes a voicemail file in the Company settings, that voicemail file will be played.