In this article, we will give an overview of the Subscription Tab and what features can be found there.
In this tab you will find:
Step 3: What does the status of the subscription represent?
The following list represents subscription statuses and their inferences:
Pending – When the first transaction for the subscription could not be completed or when held for merchant review
Trial – Subscription is in trial mode
Active – Last payment was made, and there is an upcoming payment as well
Expired – All the subscription payments have been completed, and the subscription no longer exists
Canceled – The merchant canceled the subscription using the Cancel action, and no further payments are to be processed.
Unpaid – The last payment for the subscription was not paid successfully. The subscription is ongoing, but the final payment was unsuccessful.
Cancellation will be possible for the subscriptions according to the status:
Actions / Status | Pending | Trial | Active | Expired | Canceled | Unpaid |
Cancel | No | Yes | Yes | No | No | Yes |
Cancel Action is provided only against those subscriptions which are created on Authorize.net and Network Merchants Inc. Cancellation of subscriptions for Stripe and PayPal will be added soon.
The following flow describes the handling of subscription statuses and payment retry logics in case of a subsequent payment failure :
Subscriptions created using Authorize.net and Network Merchants Inc. can be canceled within the Subscriptions page using the ‘Cancel Subscription‘ Action.
We do not create subscriptions using the Automatic Recurring Billing of Authorize.net or NMI; hence, only transaction charges corresponding to a subscription will be visible in the merchant portal.
NOTE: For Stripe, the subscription status and payments received will automatically sync with your Stripe dashboard. For example, if a subscription is canceled on Stripe, it will also reflect as Canceled in your subscriptions. All the upcoming payments received will also remain in sync with your Stripe dashboard.
However, this is not the case if the subscription was created on Paypal. In case the subscription originated in Paypal, the subscription details will not capture the upcoming payments.The subscription entry will be created by you to track the subscriptions that were created via Paypal.
All subscriptions created on the order forms can be tracked under Payments ➝ Subscriptions.